FAQs

We welcome your questions, if you can't find an answer from the questions below please contact us.

Do you charge for UK delivery?

We charge delivery at a flat rate fee of £3.45 for packing and postage. So regardless of the number of items you purchase or the value the standard rate will apply.

Do you ship outside of the UK?

Yes we can deliver to most destinations, delivery charges apply depending on the destination.  If you are unuse on the delivery cost please contact us and we will let you know the cost.

How long will my order take?

We hold some item in stock but most of our products are made at the time of order.

Kit orders are generally made and despatched with a 48 hour time frame. If for any reason there is a delay we will let you know.

What happens if I'm missing a part?

We quality check our kits before dispatch to ensure all of the parts are included. If you have found that a part is missing, please email us with your order number and the missing part and we will replace it free of charge.

I have a specific design I need, can you make it?

Yes, we'd be happy to help you with your design. We have a PDF download sheet that explains the design process.

You can provide designs in electronic format or on paper, get in touch to find out more. 

I am part of a club/society and I am considering buying a number of models, do you offer discounts?

Yes. If you are part of an official model making club or society please contact us as we can offer a discount code that can be used with your members.